Returns & Refunds Policy

Return eligibility is listing-specific

Because we sell liquidation, closeout, open-box, customer-return, and wholesale merchandise, return eligibility is not identical across the catalog. Each product page includes a Return eligibility statement that applies to that specific item. The statement on the listing controls.

Condition categories

• New Overstock: Unused merchandise originating from excess or surplus inventory.
• Open Box: Product packaging may have been opened or show signs of handling. Product condition should be described on the individual listing.
• Customer Return: Previously sold merchandise that was returned. Cosmetic condition and functionality may vary and should be disclosed on the listing.
• Closeout: Merchandise being sold as part of discontinued, excess, or reduced inventory.
• Mixed Lot: Wholesale and reseller lots may contain a mix of the condition categories above. Where applicable, manifests, quantities, and condition details are provided before purchase.

Wholesale and reseller lots

Wholesale lots and reseller packages are sold based on the manifest, quantity, and condition information provided before purchase, and are generally not returnable. Discrepancies between the merchandise received and the information provided before purchase should be reported within 48 hours of delivery.

If an item arrives materially different from its listing

Contact us with your order number, the item, and photographs showing the issue. We will review the listing, the item as described, and the merchandise received, and respond with the resolution options available for that order, which may include a replacement, a partial refund, or a return.

Freight deliveries

Freight shipments must be inspected at delivery. Damage or shortage should be noted on the delivery receipt with the carrier before signing, and reported to us promptly. See the Shipping & Delivery Policy.

Return shipping

Where a return is approved, return shipping or freight arrangements and responsibility are confirmed in writing as part of the approval. Do not ship merchandise back without prior authorization.

Refunds

Approved refunds are issued to the original payment method where possible. Refunds of Zelle or wire payments are returned by the method agreed with you at the time of approval. Processing time depends on the payment method and financial institution.

Contact customer support

Email Loveliquidationsllc@gmail.com or call 216-240-6990. Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time.